SELECT THE BEST VALUE-FOR-MONEY”

                  SERVICE PROVIDERS – EVERY TIME

                  TAKE OBJECTIVE AND JUSTIFIABLE PROCUREMENT DECISIONS 

                  IDENTIFYING THE NEED

                  A service (such as training) is an intangible service product. It is impossible to judge the quality of training before purchase and even difficult to judge the value afterwards. The quality of a service (such as training) is highly variable, even from day to day, since it is so completely dependent upon the person responsible for the training (service). Human output determines the quality of service and it could vary for different reasons.  


                  ADDRESSING THE NEED

                  Because trainers (or any service provider) cannot be set like a machine to perform consistently as specified, we have introduced the Q5 Service Enhancement Process, also applicable to training service providers. It is a development programme to enhance the service levels of service providers. However, to develop meaningfully, we need to identify the exact need. For this reason, we comprehensively evaluate the product (the outcome of training) and will provide both the client and the service provider with regular Performance Improvement Proposals (comprising Fundamental Management Information of strategic, tactical importance and operational importance).


                  EXPECT THE FOLLOWING DELIVERABLES: 

                  We identify and then list service providers that have the required ability, tools, equipment and capacity to fulfil their contracts as specified (compiling a Compliance/proficiency Index).

                  Since training should bring about a change in behaviour (higher performance/work output), we track and compare work performance before, after and 6 months after training again (compiling a Training Performance Index for all training companies).
                   
                  We report to clients as well as service providers which remedial steps to take. Their track record is used to adjust their Performance Index. Service providers willing to be transparent, accountable and committed to restitution (being subscribers to the Q5 Training Enhancement Programme) enhance their reputation, deliver a measurable better service and, therefore, score a higher Performance Index.

                  This objective process identifies weak performers – no bias. When, having to select a service provider, no time is wasted working through glamorous quotes (some from companies with below-par Performance Indices).
                   
                  It is possible to always identify and select high-performance service providers for quotes. (Performance Indices are known and on par).

                  The process ensures that fees are fair (due to a Value Index – cost to performance comparisons).

                  Therefore, service providers who are willing to establish a loyal relationship with their clients are entrusted (rewarded) with your business. This is only possible by rendering fundamental value, consistently and by continuously improving their performance. 
                   
                  The above inspires continual fierce competition between service providers. For many people, this is the only motivation for development. It forces constant improvement – no one could afford to fall into complacency.

                  The process is a strong motivation for excellence – always, relentlessly – due to transparency. Transparency enforces accountability and, as and when required, restitution (the fixing of mistakes).

                  The process establishes benchmarks on numerous practices, business processes and training outcomes for individual service providers as well as for the industry.  

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